Privacy Policy
This Privacy Policy applies to Build Setu, its website, installable PWA and related mobile application. By using our services, you agree to the collection, storage, processing and usage of data as described below.
We may collect and use limited user data for account management, listings, inquiries, contact support, notifications, security, anti-spam, moderation and platform improvement.
1. Who We Are
Build Setu is an India-focused digital platform for property, building materials, builders, contractors, machinery, labour and construction-related services.
2. Information We May Collect
- Name
- Mobile number
- Email address, if provided
- Address or location-related information
- Listing title, category, price, description, photos and related listing data
- Inquiry message, category, name, phone number and related inquiry data
- Profile photo or uploaded image files
- IP address
- Browser, operating system, user agent and device type
- Local storage, cache or device-related identifiers
- Push notification token and related technical data
- Usage logs, security logs, moderation logs and diagnostics
3. When Information Is Collected
- When you create an account or log in
- When you add, edit or submit a listing
- When you submit or manage an inquiry
- When you contact a seller or user
- When you allow push notifications
- When you browse the website or app
- During security, anti-spam or moderation actions
4. How We Use Data
- To publish, review, moderate, manage and display listings
- To receive, approve, review, moderate and display inquiries
- For user support, contact and response
- To reduce spam, abuse, fraud, duplicate activity and misuse
- To operate push notification services
- For security, audit, reporting and troubleshooting
- To improve website/app performance and user experience
- For legal compliance or internal verification
5. Data Usage Summary
| Data Type | Purpose |
|---|---|
| Name / Phone | Listings, inquiries, support, seller contact, verification and moderation |
| Listing Data | Public display, search, moderation, approval and category-wise listing |
| Inquiry Data | Approval, public inquiry display, spam control and contact |
| IP / Device / Logs | Security, anti-spam, abuse prevention, duplicate control and diagnostics |
| Notification Token | To send push notifications |
6. Listing Policy
- Information submitted in a listing is the responsibility of the user.
- Fake, duplicate, misleading, fraudulent, abusive or illegal listings may be rejected, disabled or removed.
- Listings may remain under moderation, verification or admin review.
- Users are responsible for keeping photos, prices, titles and descriptions accurate.
7. Inquiry Policy
- When you submit an inquiry, your name, phone number, category and message may be stored.
- IP, device identifier and user agent may be logged for security.
- Inquiries may remain pending until admin approval.
- Spam, abusive or duplicate inquiries may be rejected, hidden or blocked.
8. Public Contact Policy
- Some listings or inquiries may display contact details publicly, depending on platform settings.
- Misuse of public contact data, spam, scraping or harassment is prohibited.
- The platform is not responsible for external communication, deals or disputes between users.
9. Notifications
- If you allow push notifications, your device/browser notification token may be stored.
- Notifications may be used for listing updates, inquiry updates, category alerts or platform messages.
- You can disable notifications from your browser or app settings.
10. PWA / Mobile App
- This policy applies to our website, installable PWA and related mobile app.
- The app may use local storage, service worker, cache, install prompt and notification services.
- If the app is published on Google Play Store, the Data Safety information should match this policy.
11. Cookies, Cache and Local Storage
- Cookies, cache and local storage may be used to improve performance and usability.
- They may support login state, preferences, recent pages, recent searches, device state, draft data and PWA functionality.
- Disabling these browser features may affect some functions.
12. Third-Party Services
- We may use third-party providers for hosting, notifications, analytics, media delivery or security.
- External services such as WhatsApp, maps or external websites have their own policies.
- WhatsApp policy: WhatsApp Privacy Policy
13. Data Sharing
- We do not sell personal data.
- Limited data access or sharing may happen for hosting, notification delivery, technical operations, security or legal compliance.
- Data may be disclosed if required by law, fraud investigation or competent authority request.
14. Data Retention
- Listings, inquiries, moderation logs, report data and security logs may be retained for operational and legal reasons.
- Data may be deleted, anonymized, archived or minimized when no longer required.
15. Account / Data Correction / Deletion
You may request correction, update or deletion of your account, listing, inquiry or personal information. After proper verification, we will try to process valid requests.
16. User-Generated Content
- Users are responsible for listing text, photos, phone numbers, descriptions and uploaded content.
- Copyright violation, objectionable, misleading, abusive or illegal content is prohibited.
- We may remove, reject, hide or suspend content without prior notice.
17. Children’s Privacy
Our service is not designed for children under 13 years of age. If such information is unintentionally collected and brought to our notice, appropriate action may be taken.
18. Data Security
- We try to use reasonable technical and administrative security measures.
- However, no internet, hosting, transmission or storage system is 100% secure.
19. User Responsibilities
- Users must provide genuine and lawful information.
- Misuse, fake listings, fake inquiries, spam, scraping or harassment is prohibited.
- Violation of terms or policy may result in suspension or removal of access, listings or inquiries.
20. Legal Jurisdiction
This policy is governed by the laws of India. Jurisdiction may apply in Gujarat, India.
21. Policy Updates
We may update this Privacy Policy from time to time. Continued use of the platform after updates means you accept the updated policy.
Contact
For questions, complaints, correction or deletion requests, contact us:
Last Updated: 25-04-2026
By using Build Setu, its website, PWA or related mobile application,
you agree to this Privacy Policy.